Monitoring Services Offer

Monitoring, Alerts, Statistics, Maintenance and Intervention Services Link to heading

  • Passive Service Monitoring (24/7)
    Continuous monitoring and real-time alerts for online services

    - Alerts will be sent directly to the customer and any necessary interventions will be managed independently by them: €1/month, payment in advance for a minimum of 1 year.

  • Server Maintenance Service (Flexible Day Shift: Monday-Friday)
    Continuous monitoring, (customer access to) server statistics with monthly history and real-time alerts; scheduled data backups; installed applications security updates; operating system security updates (promptly upon release, approximately weekly) and minor OS release updates (e.g. 12.x => 12.y) promptly upon release, approximately every 2 months.

    Annual flat fee:
    - €360 (12 months), payment in advance for a minimum of 1 year, or 2 half-yearly installments
    - €10/h for additional activities requested by the customer
    - €60 Major release upgrade (e.g. 12.x => 13) of the operating system and post-upgrade checks, approximately every 2 years

  • Night Shift: 22-06 CET - Only for maintained machines (see above)
    Continuous monitoring, real-time alert management and remote intervention (in case of incident)

    - Weekdays: €3.5/night
    - Holidays (Public Holidays and Saturday/Sunday): €5/night
    - In case of night intervention: €20/h + “token”: €5 

    Flat fee for 1 continuous month:
    - €140 (30 nights) if there were no interventions, payment in advance
    - €140 (30 nights, payment in advance) + €5 “token” + €20/h (for night intervention)

Notes Link to heading

(The timing and costs for) updates refer to the Debian GNU/Linux stable version operating system.
Data backups will be performed only locally, unless the customer provides an additional remote destination at their own expense.

Self-managed statistics and monitoring software in use:

- Zabbix: “https://www.zabbix.com/"
- gatus: “https://github.com/TwiN/gatus"

Self-managed alerting systems in use:

- ntfy: “https://ntfy.sh/"
- email

Costs are indicative and subject to change based on the criticality of the system/service to be monitored/maintained/backed up, the specific needs of the customer, and the duration of the requested service (e.g. maintenance/night availability). 

All amounts are to be considered net money.